Question 1

How do I book an appointment?

Accepted Answer

Appointments can be booked online from Monday to Friday. Weekends are no longer offered. A 30% deposit is required at the time of booking to secure your appointment.

Question 2

Rescheduling appointment

Accepted Answer

If you reschedule your appointment more than 2 times your deposit is forfeited and a new booking and deposit is required.

Question 3

Is the deposit refundable?

Accepted Answer

The 30% deposit is non-refundable. However, it is credited towards your service on the day of your appointment.

Question 4

What is your cancellation and rescheduling policy?

Accepted Answer

If you cancel or reschedule with more than 48 hours’ notice, your deposit will be held as a credit for a future booking.
 Cancellations or reschedules within 48 hours of your appointment will result in your deposit being forfeited, plus a 50% service charge.
 Same-day cancellations or missed appointments without notice will incur a charge of 100% of the remaining service balance, processed using the card on file.

Question 5

What happens if I don’t show up to my appointment?

Accepted Answer

Missed appointments without notice will be charged 100% of the remaining service balance. This allows time allocated for your appointment to be honoured fairly.

Question 6

Is pricing fixed when I book?

Accepted Answer

Pricing is a guide only and may vary on the day depending on hair length, thickness or any add-on services required. A finalised quote will always be confirmed before starting your service.